CUSTOMER RELATIONSHIP MANAGEMENT (CRM)

 

Giving the best to the customer and growing more profits.

Customer relationship management (CRM) entails all aspects of interaction that a company has with its customers, whether it is sales or service-related. While the phrase customer relationship management is most commonly used to describe a business-customer relationship (B2C), CRM systems are also used to manage business to business to business (B2B) relationships. Information tracked in a CRM system includes contacts, clients, contract wins and sales leads and more.

How CRM is Used Today

  • Provides the business data to help you provide services or products that your customers want.
  • Provide better customer service
  • help sales teams to cross-sell and up-sell more effectively
  • Close deals, retain current customers and to better understand who your customers are.

The CRM Strategy

Customer relationship management is often thought of as a business strategy that enables businesses to improve in a number of areas essay help. The CRM strategy allows you to to following:

  • Understand the customer
  • Retain customers through better customer experience
  • Attract new customers
  • Win new clients and contracts
  • Increase profitably
  • Decrease customer management costs

HAVING ALL YOUR BUSINESS DATA STORED AND ACCESSED FROM A SINGLE LOCATION- STORING ALL THE DATA FROM ALL DEPARTMENTS (E.G. SALES MARKETING CUSTOMER SERVICE AND HR) IN A CENTRAL LOCATION GIVES MANAGEMENT AND EMPLOYEES IMMEDIATE ACCESS TO THE MOST RECENT DATA WHEN THEY NEED IT.

DEPARTMENTS CAN COLLABORATE WITH EASE AND CRM SYSTEMS HELP ORGANIZATION TO DEVELOP EFFICIENT AUTOMATED PROCESSES TO IMPROVE BUSINESS PROCESSES.|#C72222,100|A 360-DEGREE VIEW OF ALL CUSTOMER INFORMATION KNOWLEDGE OF WHAT CUSTOMERS AND THE GENERAL MARKET WANT AND INTEGRATION WITH YOUR EXISTING APPLICATIONS TO CONSOLIDATE ALL BUSINESS INFORMATION.

1. Contact Management

– Full view of Contact details

– 360 view of Accounts

– Lead Management

– Quickly find info with Global Search

2. Activity Management

– Meetings, Tasks, Notes, and Attachments all in one place

– Roll Up to see activities from related records

– Latest activities widget, easy view of historical information

3. Deal Tracking

– Sales Force Automation

– Create and Manage Opportunities

– Track Sales Pipeline

– Probability of Closure

4. Reporting

– Report on virtually any set of records

– Drag and Drop Filters

– Customize, save, share Reports

– Charting includes 3D Bar Graphs, Donut, Pie, etc.

5. Workflow

– Create custom Workflows with drag and drop wizard

– Trigger email alerts or actions

– Keeping track of events as they occur

– Get notified on upcoming or elapsed events

6. Marketing Automation

– Create and send Email Marketing campaigns

– Schedule Autoresponders

– Build and embed Web Forms that link directly to CRM

– Manage Campaign

 

7. Product Management

– Create Product Catalogues

– Integrate Products with Opportunities, Accounts, Contacts

– Manage Product Items and quantity.

8. Security

– Roles

– Groups

– Permissions, Rights, Policies

– Ad-hoc teams

9. Personalize

– Custom fields, layouts and labels

– Custom Dashboards

– Calculated fields

– Dependent dropdowns

10. Internationalization

– Language Packs

– Real Time Currency Conversion

– Multiple Timezone support

 

 

 

 

 

 

 

 

11. On the GO

– Tablet Ready

– iOS Ready

– Android Ready

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